1. Who We Are

Harveys Laundry is an independent commercial laundry business based at 24 Fairley Street, Glasgow, G51 2SN. We are the data controller for personal data collected through our website (www.harveyslaundry.com) and our customer portal.

Contact: service@harveyslaundry.com | 0141 419 0300

2. Data We Collect

We collect the following categories of personal data:

Contact data: name, email address, phone number, business name, address
Service data: linen counts, order history, delivery schedules, invoices
Technical data: IP address, browser type, device information, cookies
Communication data: emails, contact form submissions, enquiries

3. How We Use Your Data

To provide our laundry and linen hire services
To process and respond to enquiries and quote requests
To send service-related communications (invoices, schedule updates)
To manage your customer portal account
To improve our website and services

4. Legal Basis

We process your data under the following legal bases (UK GDPR Article 6):

Contract performance: to deliver services you have requested
Legitimate interests: for business operations, fraud prevention, and service improvement
Legal obligation: where required by law (e.g., tax records)
Consent: for marketing communications (you may withdraw at any time)

5. Data Sharing

We do not sell or rent your personal data. We may share data with:

Service providers who process data on our behalf (e.g., email provider, hosting)
Professional advisers (accountants, solicitors) under strict confidentiality
Law enforcement where legally required

6. Retention

We retain customer service data for 7 years after the end of the service relationship (for legal and tax purposes). Website enquiry data is retained for 3 years. You may request deletion of your data at any time.

7. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Rectify inaccurate data
Erasure (“right to be forgotten”) in certain circumstances
Portability of your data
Object to processing
Lodge a complaint with the ICO (ico.org.uk)

To exercise any right, contact: service@harveyslaundry.com

8. Cookies

We use strictly necessary cookies for website functionality and optional analytics cookies (with your consent). You can manage cookie preferences via the banner on our website.

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