Question 1

How do I get started with Harveys Laundry?

Accepted Answer

Simply call us on 0141 419 0300, email service@harveyslaundry.com, or fill in our Get a Quote form. We aim to respond within 2 business hours and can typically have your service up and running within 7 days.

Question 2

Is there a minimum contract period?

Accepted Answer

Our Supply & Launder and Dedicated services are offered on flexible rolling contracts with no punishing minimum terms. Our Own Stock (laundry-only) service requires no contract at all. We believe in keeping you because of our service, not contract lock-ins.

Question 3

How quickly can you set up my service?

Accepted Answer

Most clients are up and running within 7 days of agreeing terms. We'll visit your venue, agree volumes and schedules, and have your first delivery ready within a week.

Question 4

Do you offer a free trial or sample service?

Accepted Answer

We don't offer a formal trial period, but we're happy to provide sample linen for your assessment before you commit. Call us on 0141 419 0300 to arrange.

Question 5

What areas do you cover?

Accepted Answer

We cover Central Scotland including Glasgow, Edinburgh, Stirling, Ayrshire, Argyll & Bute, Loch Lomond and surrounding areas. Visit our Coverage page or call us to confirm your specific location.

Question 6

How often will you collect and deliver?

Accepted Answer

We offer daily, 3x weekly, 2x weekly, or weekly collections and deliveries. The right frequency depends on your linen volume and storage capacity — we'll recommend the best option during your site visit.

Question 7

What happens if I need an emergency top-up?

Accepted Answer

Call us on 0141 419 0300 and we'll arrange an emergency delivery, typically within 24 hours. We understand hospitality can throw surprises — we're set up to handle them.

Question 8

What time do your drivers deliver?

Accepted Answer

Delivery windows are agreed as part of your service plan and are typically during morning hours. We'll confirm your specific delivery window during set-up.

Question 9

What happens if linen is damaged?

Accepted Answer

For linen we supply: we replace damaged items at no charge as part of the service. For Own Stock items: we report damage to you and agree on replacement or repair. Fair wear and tear is expected; deliberate damage or misuse is handled separately.

Question 10

How do you ensure linen hygiene standards?

Accepted Answer

All linen is processed to BS EN 14065 thermal disinfection standards. Our wash temperatures and chemical processes are validated to eliminate pathogens, and our facility undergoes regular independent audits.

Question 11

Can I specify the quality of linen I want?

Accepted Answer

Yes. Our Dedicated Service tier allows you to specify your exact linen quality — thread count, fabric type, weight, and even colour or branding requirements. Contact us to discuss options.

Question 12

Do you use eco-friendly washing processes?

Accepted Answer

Yes. We use biodegradable, phosphate-free detergents and invest in energy-efficient equipment. Our water recycling programme reduces consumption significantly. See our Sustainability page for full details.

Question 13

How is pricing calculated?

Accepted Answer

Pricing is based on your linen type, volume, and collection frequency. We provide a transparent, all-inclusive weekly price — no hidden charges. Visit our Pricing page or request a quote to see indicative rates.

Question 14

Are there any hidden fees?

Accepted Answer

No. Our pricing is transparent and agreed in advance. Emergency top-ups may incur a small additional charge, but this will always be communicated before we act.

Question 15

How do I receive and pay my invoices?

Accepted Answer

Invoices are issued weekly or monthly by email and are available to download at any time via your Customer Portal. We accept BACS bank transfer and standing order.

Question 16

How do I access the customer portal?

Accepted Answer

Visit harveyslaundry.com/portal and log in with your email and password. If you haven't received your login credentials, contact service@harveyslaundry.com or call 0141 419 0300.

Question 17

Can I submit my linen count online?

Accepted Answer

Yes. The portal includes a linen count submission tool where you enter your weekly item counts. These are used to plan your service volumes. You can also include notes for your account manager.

Frequently Asked Questions

Getting Started

Collections & Deliveries

Linen & Quality

Pricing & Billing

Customer Portal

Ready to Elevate Your Linen Service?